<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: Use Multi-Factor Authentication with PRTG Hosted Monitor

You can use multi-factor authentication with PRTG Hosted Monitor. In combination with an authenticator app that supports the Time-based One-time Password algorithm (TOTP), such as Google Authenticator, you can make your PRTG Hosted Monitor instance even more secure.

i_podMulti-factor authentication is only available in PRTG Hosted Monitor. For more information, see the Knowledge Base: Can I enable multi-factor authentication for my PRTG Hosted Monitor instance?.

In this section:

Initial Setup

To set up multi-factor authentication for your PRTG Hosted Monitor instance, open a web browser, go to the PRTG Hosted Monitor web portal, and log in. Then click your account in the upper-right corner.

i_round_blueWe recommend that you use Google Chrome 72.

i_round_blueYou can only enable multi-factor authentication for your own user account. Other users can separately enable or disable it in their settings.

Account Overview

Account Overview

  1. To enable multi-factor authentication, click b_pphm_toggle_disabled.
    i_round_blueIf you enable multi-factor authentication for the first time, you must log in again.
Login Screen

Login Screen

  1. Provide the credentials you entered when you signed up and click Log In, or use single sign-on (SSO) and continue with your Google, Amazon, or Windows account via the respective button.
Scan QR Code

Scan QR Code

  1. Scan the QR code with your authenticator app and enter the passcode from the authenticator app in the field below the QR code.
    i_square_cyanIf your authenticator app is unable to scan the code, see Manually enter the QR code for more information.
Recovery Code

Recovery Code

  1. You receive a recovery code. Make sure to save it somewhere safe. Click the check box to confirm that you have safely recorded the code.
  2. Click b_pphm_continue to log in to the PRTG Hosted Monitor web portal.

i_round_blueIf you lose your recovery code, contact the Paessler support team.

Manually Enter the QR Code

  1. If your authenticator app is unable to scan the QR code, click Trouble scanning?.
Manually Enter the QR Code

Manually Enter the QR Code

  1. Follow the instructions in your authenticator app to manually enter the code.
  2. Enter the one-time passcode that your authenticator app generates in the Enter your passcode here field.
  3. Click b_pphm_continue to continue.

Log In With Multi-Factor Authentication

After you set up multi-factor authentication, the next time you log in to the PRTG Hosted Monitor web portal, you see an additional login screen.

Log In With Multi-Factor Authentication

Log In With Multi-Factor Authentication

  1. Enter the 6-digit code from your authenticator app.
  1. Select the check box next to Remember this browser if you do not want to enter the code in this browser every time you log in.
    i_round_blueThis applies for 30 days. If you clear your browsing data such as cookies during this time, it no longer applies.
  1. Click b_pphm_continue to continue.

i_round_blueIf you lose your device, see Use The Recovery Code for more information.

Disable Multi-Factor Authentication

To disable multi-factor authentication, follow these steps:

  1. Log in to the PRTG Hosted Monitor web portal.
  2. Click your account in the upper-right corner.
  3. Click b_pphm_toggle_enabled under Multi-Factor Authentication.

You see the following message.

Multi-Factor Authentication Now Disabled

Multi-Factor Authentication Now Disabled

The next time you log in to the PRTG Hosted Monitor web portal, multi-factor authentication is no longer enabled.

Use The Recovery Code

  1. If you lose your device, click Use the recovery code on the login screen.
Log In With Multi-Factor Authentication

Log In With Multi-Factor Authentication

You see the following screen.

Enter Recovery Code

Enter Recovery Code

  1. Enter your recovery code and click b_pphm_continue to continue.
    i_round_redThe recovery code must contain 24 alphanumeric characters.

You receive a new recovery code.

Recovery Code

Recovery Code

  1. Make sure to save the recovery code somewhere safe. Click the check box to confirm that you have safely recorded the code.
  2. Click b_pphm_continue to log in to the PRTG Hosted Monitor web portal.

i_round_blueIf you lose your recovery code, contact the Paessler support team.

More

i_square_blueKNOWLEDGE BASE

Can I enable multi-factor authentication for my PRTG Hosted Monitor instance?

Using PRTG Hosted Monitor